Timpson is one of the most recognised names on the UK High Street and Sir John Timpson, as Chairman of the business founded by his great grandfather chats to us about the management style adopted at the businesses over 2,000 branches.
In this interview I chat to Sir John about the history of the business, the fantastic culture that has been created and the challenges that were faced in convincing management that it was a good idea.
We discuss how all that Timpson has achieved has been with no marketing department and that highlighting the service and experience that Timpson customers have is the best way for their reputation to grow.
We also talk about Sir John and his late wife, Alex. They fostered over 90 children and we discuss the synergies between the environment that he and Alex created for the children they looked after and the one created within the business.
My parents fostered children when I was young so I understand the huge amount of dedication needed to do this. I have made a modest donation to The Alex Timpson Trust and would be delighted if you were able to join me. The link to make a donation is below: